Returns & Care
All packages are sent with insurance and tracking numbers. Tracking numbers will be sent as soon as the items ship.
Please allow 3-5 days to process and ship your order.
For custom orders, Christine will contact you to let you know the estimated time needed for the design and processing.
A beautiful silk pouch and gift box are included with each purchase.Gift wrapping is available upon request, free of charge. (Not available for items shipped outside of the United States.)
If you wish to have expedited shipping, please contact me prior to purchase for additional fees.
Custom orders :Christine Smith Jewelry can be made to order. Please allow up to 6-8 weeks for a custom order to be processed.
All custom orders and modifications must be paid in advance. No refunds are permitted on custom orders or modifications.
Modifications to existing designs will be charged a minimum of $50 per strand. Exact price depends on length of the strands; please contact Christine for an accurate quote.
Sales tax is applicable on orders shipped within the state of Florida. The rate is 6%. If you are out of the state of Florida, you will not be charged tax.
Our refund policy is simple- we want you to be completely satisfied with your purchase! If for some reason you are dissatisfied, contact the owner at artist [!at] christinesmithjewelry.com within 72 hours of receiving your order to arrange for an exchange.
--- ALL returns will be processed as a store/merchandise credit. Shipping fees will not be refunded on returned items.
--- All returns must be sent back in the condition in which they were received- unworn, undamaged, and in the original packaging.
--- Christine Smith Jewelry is not responsible for items being returned that are lost or damaged in the mail, therefore we strongly suggest that they are sent with insurance and tracking. Items must be received within 10 days of the client's exchange request.
--- There is a $20 shipping/insurance charge for the replacement item being shipped to the customer.
--- Refund requests that do not follow the policies listed above will not be accepted.
Care of Jewelry
Try to protect all jewelry from abrasive surfaces, harsh chemicals,extreme sunlight and temperatures.Take care to protect all pieces finished with semi-precious stones and glass from any hard impact. Chlorine and related chemicals can severely discolor and damage jewelry. Put jewelry on after using cosmetics, hairspray or perfumes to avoid contact with substances and chemicals which may cause damage. All precious metal jewelry tarnishes when exposed to body oils and other natural elements and thus requires occasional cleaning. Clean jewelry regularly with a soft polishing cloth to remove light tarnishing. Do not use cleaning solutions, polishes/ and or tarnish removal on pearls or semi-precious stone..